SHIPPING POLICY
For shipping within New Zealand, the following charges apply:
North Island
Sent via NZ Post, typically takes 2 – 3 business days to arrive from dispatch
0.1 - 2.9kg $10, 3kg + $15
South Island
Sent via NZ Post, typically takes 2 – 5 business days to arrive from dispatch
0.1 - 2.9kg $15, 3kg + $20
Local Delivery
Sent via NZ Post, typically takes 1 – 2 business days to arrive from dispatch
50km radius of Inglewood, Taranaki, $5 flat rate
Rural Delivery
All RD address will be charged an additional $5 on top of standard delivery fees
International
For shipping outside of New Zealand, please contact info@storyworld.co.nz as this cost will be determined by location, weight and size of order. Once the order has been assembled a separate freight invoice will be issued to the customer for payment prior to dispatch. Raedan Limited has several international distributors. Please contact info@storyworld.co.nz to find out if there is a distributor in your country.
RETURN & EXCHANGE POLICY
Returns and Exchanges
We do not accept returns or exchanges.
Damaged Goods
We pack orders with care and appropriate packaging to ensure you receive items in the best possible condition. If you have received your order and consider the item/items damaged, please contact us at info@storyworld.co.nz to discuss further. If agreed between both parties, any faulty items will be replaced at no additional charge to the customer. If stock is not available a substitute will be offered, if the substitute is not suitable a refund will be processed.
Cancellation
We only accept cancellations made within 24 hours of placing the order. If you need to cancel your order, please email info@storyworld.co.nz with 'Cancel Order' in the subject line. Once an email notification has been sent to confirm dispatch, we will no longer be able to cancel the order.